- How will my order arrive? You will receive your order via Standard Shipping. The size and weight of your online purchase are factors that help us determine the most efficient delivery method. Free Shipping – We ship items via courier or mail (e.g. UPS, Fed Ex, or USPS, ePacket). Items may require assembly. You’ll receive notification as soon as the order ships.
- How do I know when my order will arrive? For Standard Shipping items arriving via our standard shipping couriers: a tracking notification will be emailed to you as soon as the order leaves our warehouse. The email contains information on how to track your order until it arrives.
- Can orders be shipped worldwide? Yes, all of our orders qualify for international delivery.
- What if my order arrives damaged? If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours and we will replace the item.
- What if I don't want my order for other reasons? Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. Please note, customer is responsible for return shipping fees.
- How long does it take for refunds to show up on my credit card? After we receive the returned goods, it takes 3–5 business days (not including weekends and holidays) for a refund to be credited back to your card.